Shipping & Returns
Due to manufacturer restrictions, we are unable to ship Candylab, GroVia, Grapat, JuJuBe, Bumblito, or Smart Bottoms products to addresses outside of Canada. Orders with these items on them will be canceled and refunded less the credit card processing fees (3% of the order value).
Orders placed on weekdays will ship within 1-2 business days, unless otherwise specified. (We very often ship orders the same day!) Orders received on weekends or stat holidays will ship the next business day. Inclement weather conditions and sale periods may influence your shipping timeline.
Baby Footprint offers free tracked shipping on orders over $149.99 within Canada and USA.
We insure all packages up to $100. If you wish to have more coverage, feel free to select that add on at check out. The option to add insurance is available to you, at check out. If your package arrives damaged, or is lost, Baby Footprint can only claim up to $100 from the courier, unless extra coverage has been purchased by you.
Baby Footprint is NOT responsible for lost or damaged packages.
*SOME items are not included in the Free shipping - most larger/bulky items. Each item description will say if it does not qualify for free shipping. Please read item descriptions thoroughly*
Orders are shipped either Canada Post Expedited OR Via Couriers if pricing is competitive. (Purolator, CanPar, UPS, Fed Ex)
Canadian Orders under $149.99 will be have a shipping fee depending on location:
British Columbia, Saskatchewan, Manitoba — $14
Quebec — $16
Newfoundland and Labrador, Nova Scotia, New Brunswick, Prince Edward Island — $16
Northwest Territories, Nunavut, Yukon — $18
US Orders under $149.99 will have a $16 shipping fee.
*Please note that packages of excessive weight or to remote areas may be subject to additional shipping costs.
Our flat rate and free shipping options cover up to a max of $25 actual shipping costs. Overages are the responsibility of the buyer. We will contact you by email or phone if your order needs additional shipping payment
UNTRACKED OPTION of Lettermail is available, but please note that these will NOT have tracking, insurance or estimated time of arrival, and CAN NOT exceed a weight of 200 grams and MUST be smaller than 2cm in height, thus limiting it to 1-2 diapers or wet bags ONLY. (no bum creams, liners, food/meal items, etc).
Baby Footprint will NOT be liable for lost or undelivered lettermail or US Small Packet shipments, it is at risk of the buyer.
Orders shipped via Expedited Parcel generally arrive within 2-7 business days, and lettermail/small packet is 4-10 business days depending on your location. We are unable to guarantee delivery times. Please consider any shipping or transit time offered to you by Baby Footprint or Canada Post to be only an estimate. Shipments to the US may take longer due to customs and border control, this is out of Baby Footprint's control, some even upwards of 30 days (small packet items). International customers are responsible for duty/taxes that may incur.
Please carefully review your shipping address when placing an order. Baby Footprint can not be held responsible if a shipment is returned to us because the address provided by the customer was incorrect. The customer will be responsible for all costs associated with re-shipping the package to the correct address.
Local Pick-up Or Delivery
We can typically accommodate same day pick ups. Please message us if your needs are urgent so we can assist. We will contact you once your order is ready for pick up via text message or email. Pick up will occur at our store location or after hours pick up can be arranged at our home.
As part of our ongoing efforts to reduce waste, we will NOT include a paper copy of your receipt with your order. You will always receive a copy via email, but if you prefer a paper copy as well, please let us know when placing your order. We attempt to be environmentally conscious with our packaging materials and we strive to reuse materials whenever possible to reduce our carbon footprint. (shipping boxes may be from products we have received, packing may be repurposed bubble wrap, plastic bags, and packing paper from shipments we have received.
We will gladly accept the return of products that are in new condition (unused and unwashed) and in the original packaging or with original tags attached, for 15 days from the date of shipping. Return shipping is the responsibility of the customer and if items are returned that cause your total order to drop below the free shipping total, the original shipping charges will be deducted from your refund. Refunds will be issued in the same manner as purchase, less a 10% restocking fee, or the customer may opt for store credit at 100% of the items purchase price. Clearance/sale items are considered final sale.
In Store purchases may be returned in new condition, within 30 days of purchase. Store credit will be issued for the return, sorry - no cash, debit or credit refunds. Sale items are FINAL sale, no returns.
Due to safety and liability, face masks, feminine products, underwear and babywearing carriers are FINAL SALE. Cloth diaper returns are subject to approval.
Orders cancelled prior to shipping are subject to a 5% cancellation fee which helps cover the banking transaction costs.
If you have any questions or concerns regarding our shipping or return policies, please don't hesitate to email us at firstname.lastname@example.org
More information coming soon.